[Hiring] Customer Service Email Virtual Assistant @Catch Creation, LLC

Role Description

Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to:

• Product inquiries
• Order tracking and status
• Billing, charges and pricing inquiry/concerns
• Replacements
• Negotiating with cancellations and refunds
• Handling customer complaints

Process orders for call-in to buy customers with existing records.

Escalate orders in need of higher-level or interdepartmental assistance.

Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved.

Qualifications

• At least 2 years of BPO experience; Telco/E-commerce account experience is an advantage
• Strong comprehension and communication skills
• Above-average technical skills
• Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction
• High sense of reliability and accountability; flexible to work on varying schedules

Requirements

• Intel i5, or comparable equipment with 4GB RAM or higher
• Wired internet connection, 30mbps or higher (no dongles)
• Noise-cancelling headphones – should be available during the interview

Benefits

• Pay Rate: $3.00 per hour
• Permanent work from home
• Bi-weekly payout
• Performance bonuses and incentives
• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits