Customer Service Representative, Insurance

Job Description:

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues in a non-scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance performance
• Complete a 100% virtual training program lasting approximately 4 months
• Work full-time, 40 hours per week, with scheduled shifts during the stated training and post-training hours
• Take live calls during Saturday Bullpen shifts when scheduled

Requirements:

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within the State of Ohio
• Dedicated, quiet workspace without interruptions
• Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hotspots
• Modem/router in the same room as computer equipment
• Minimum internet speed of 50–100 Mbps download and 10 Mbps upload
• Demonstrated ability to uphold productivity and confidentiality in a remote setting
• Regular attendance in virtual team meetings and training sessions
• Availability during standard business hours and flexibility for possible shift adjustments

Benefits:

• Bilingual fluency: additional $1.00/hour for English/Spanish fluency (assessment provided)
• Comprehensive Benefits Package
• Growth & Advancement Opportunities
• Company-provided computer
• Partial internet reimbursement
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)